Unfortunately, at present we cannot deliver outside this area.
Many of our products are made by small producers & fairtrade cooperatives & not in large industrial factories: this is the essence of fair trading & environmentally friendly products; they are more exclusive, harder wearing &, as a result, are often more expensive & occasionally may not be immediately available.We promise that we will do everything we can to get your products to you as quickly as possible.
Being environmentally friendly is about being prepared to spend a little more on good quality, durable products that we hope you will enjoy & then pass on.......
Delivery Information
When your order is ready for dispatch we will send you an email. You can expect to receive your parcel within 2 working days (usually next day) from the date of the email. It could arrive anytime between 8am and 6.30pm - unfortuantely we cannot be more specific than this. If you are not in, a card will be left and redelivery will be attempted the next working day, unless you phone to arrange otherwise. Following redelivery the parcel will be sent to your nearest UKMail depot where you can collect it - after 5 working days it will be returned to Ethical Kidz. Alternatively, you can leave a signed note for the driver stating a safe place to leave your parcel.
The Ethical Kidz Returns Procedure
If for any reason, you are not happy with your purchase, returning goods is easy. We offer a free returns service. Return your item in a resalable condition with 28 days and we will provide an exchange or refund the cost of the item.
Please obtain proof of posting (free from your Post Office) when returning goods as we cannot provide a refund or exchange if we do not receive the original goods. The return address is Well Banks House, Well Banks, Kirk Ireton, Derbyshire, DE6 3JW. If the item is over 10kg then please contact us to arrange a courrier pick up. If you have an queries regarding returns please email info@ethicalkidz.co.uk
Exceptions
Unfortunately we cannot accept returns of products that have been assembled, personalised products, books or toiletries (unless the item is faulty).
.
Statutory Rights
This guarantee does not affect and is in addition to your statutory rights as a consumer.
Please refer to Terms and Conditions for greater detail or visit http://www.consumerdirect.gov.uk/to review your full consumer rights.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email info@ethicalkidz.co.uk
