Delivery

How to Order?

Please place your order online. This ensures secure payment & prompt dispatch.

If you have any queries about your order or delivery please email tara@ethicalkidz.co.uk

Delivery Charges:

Standard Delivery: Royal Mail First Class (usually arriving next working day following dispatch)  £3.99 mainland UK, & Northern Ireland

Standard Delivery is reduced to £2.95 for orders under £6.00

European Delivery: France, Spain & Itlay £8.00 

Delivery

We aim to dispatch orders within 2 working days. We use the Royal Mail Business service. If we are out of stock or the dispatch of your order is likely to be delayed we email you to let you know. At this point we offer a full refund if you are unable to wait.

Many of our products are handmade by small producers or fair trade cooperatives & not in large industrial factories. We believe this is the essence of ethical trading & environmentally friendly products; they are made lovingly with care, are more exclusive &, as a result, sometimes cost a little bit more. Occasionally our handmade products are not immediately available. We promise that we will do everything we can to get your products to you as quickly as possible. We will always email you if there is a problem.

Every order comes with a free bookmark. There are 4 designs to collect; butterfly, heart, snail & whale. These bookmarks are printed on recycled card & have a small tag made from eco-friendly ribbon. They can be used as a gift tag & then reused as a bookmark.

Packaging

As an environmentally friendly company, we endeavour to reduce all unnecessary waste from our procedures. Your order will be packed in either recycled or reused packaging. This will only affect the appearance of your parcel & will not compromise the condition of the contents; we ensure your products are suitably protected during transit.  Where possible we avoid packing waste by writing your address on the parcel instead of printing a label. We do not send a paper copy of your despatch note/invoice; this information can be viewed electronically if required. Please email us if you have any queries tara@ethicalkidz.co.uk

The Ethical Kidz Returns Procedure

If for any reason, you are not happy with your purchase, returning goods is easy. Return your item in a resalable condition within 28 days and we will provide an exchange or refund the cost of the item.

Please obtain proof of posting (free from your Post Office) when returning goods as we cannot provide a refund or exchange if we do not receive the original goods.

The return address is Ethical Kidz, The Steam Mill, Railway Lane, Wellow, Bath, Somerset, BA2 8QG

If you have an queries regarding returns please email tara@ethicalkidz.co.uk

Faulty items

If you receive an item that is faulty, please email tara@ethicalkidz.co.uk so we can deal with it as a matter or urgency.

Exceptions

Unfortunately we cannot accept returns of products that have been personalised (unless the item is faulty).

Statutory Rights

This guarantee does not affect and is in addition to your statutory rights as a consumer.
Please refer to Terms and Conditions for greater detail or visit www.consumerdirect.gov.uk/ to review your full consumer rights.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us in the future. We do not pass your details onto anyone.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address

We do not store your credit card details. Payments details go directly to the secure WorldPay or Paypal server.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please email tara@ethicalkidz.co.uk