Terms & Conditions

Terms and Conditions

This site is owned and operated by Ethical Kidz ("Ethical Kidz, "we" or "us"). Registered office: The Steam Mill, Wellow, Railway Lane, Wellow, Bath, BANES, BA2 8QG. Registered number 06458663 (England and Wales). If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at tara@ethicalkidz.co.uk.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Ethical Kidz. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Ethical Kidz. You may not modify, distribute or re-post something on this website for any purpose.

Accuracy of Content

Ethical Kidz has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT where appropriate. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Ethical Kidz disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Ethical Kidz shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to Your Computer

Ethical Kidz makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Ethical Kidz shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.

Ordering Errors

You are able to correct errors on your order up to the point at which you click on ‘checkout’ on the final page of our ordering process.

Delivery and Assembly Charges

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. An accurate costing will be applied at the time of ordering. We will generally aim to dispatch smaller goods within 10 days; however larger items such as play areas and trampolines may take longer depending on stock and availability, however they are usually delivered within 7 working days.

When your order arrives, please remember to check it thoroughly since your signature is confirmation that all items have been received in good condition. Once you sign your agreement, neither the carrier nor Ethical Kidz can be held liable for damaged goods.

If you identify damaged goods, please return the products.
If you have an urgent or unusual requirement please contact us to discuss and we will try our very best to assist you.

Payment

All methods of payment, including credit cards are processed when you place your order through Paypal on behalf of Ethical Kidz. The sites are extremely secure and this is why we have chosen them as our interface provider. This way we have no need to know or record any credit card details.

Acknowledgment and Acceptance of your order

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon a confirmation email being sent to the address supplied.

RETURNS AND REFUNDS

Damage

Upon receipt, please check all items and if the goods have been damaged in transit, contact us and we will arrange a replacement.
Once the goods have been received by us, we reserve the right to either, exchange the part or the product or refund you via the means in which you paid wherever possible.

Unsuitable

If your order arrives in good condition but is not suitable, you have 28 days to return it to us, unused and securely packaged to The Steam Mill, Railway Lane, Wellow, Bath, BANES, BA2 8QG.
This 'cooling off' period does not apply when the product is a bespoke item. These one-off orders are non-refundable and non-returnable unless they are faulty.
We strongly advise customers to read all assembly instructions since we cannot refund or exchange used or customer damaged items. Your legal rights are not affected.

Delays

Occasionally, the manufacture of items may be delayed. This can be for various reasons such as material shortages, import or delivery delays or higher than anticipated demand. We will, of course, make every effort to keep you informed.

Cancellation Right

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods (with the exception of bespoke or special order items). Where goods are delivered to a third party (e.g. as a gift) you will only be able to exercise this right if you are able to return to us the goods you ordered. For details of how to exercise this right please see our Returns and Refunds section.
As soon as you realise that you need to change your order please contact us tara@ethicalkidz.co.uk and one of our advisors will help you. If you amend your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you’ll be charged the current selling price on the day you amend the order). Once you have taken delivery of your order, you have a legal right to cancel your order within 7 days. The packaging may be opened but the goods should not be used. Items should be in a resalable condition and returned or collection arrangements made promptly at your cost. If collection of an item is required, we will charge you the cost of collection (up to £100) of which you will be notified at time of cancellation.

EXCLUSIONS OF LIABILITY

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Ethical Kidz or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Links to other Website

We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Ethical Kidz cannot accept any liability in respect of the use of these websites.

Other Legal Notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

Changes to Legal Notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Use of this Website from outside the UK

Unless otherwise specified, the materials on this website are displayed solely for the purposes of promoting Ethical Kidz products and services available in the United Kingdom and Ethical Kidz make no representation that any products or services referred to in the materials on this website are appropriate for use in or available for delivery to other locations outside of the UK. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, Jurisdiction and Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.